If you are not satisfied with your purchase, you may return it within 7 days of receipt for a full refund or exchange.
All returns must be in their original packaging and in new unused condition
Return shipping costs are the responsibility of the customer, unless the item is defective or was shipped in error
Custom or special orders are non returnable
Shipping Policy
Thank you for visiting and shopping at URBN MART Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time:
Local (Pakistan): 3–5 business days
Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Customs, Duties, and Taxes URBN MART is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages URBN MART is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us If you have any questions about our Shipping Policy, please contact us at: urbnmart2025@gmail.com